The Kentucky Higher Education Assistance Authority is a public corporation and governmental agency created to improve access to college and technical training. KHEAA. ROUNDING FOR OUTCOMES: How to Increase Employee Retention and Drive Higher Patient Satisfaction. By Barbara Hotko, R.N., M.P.A., Studer Group Coach at the same time elevating the school’s profile among institutions of higher learning in Southwest Virginia. Recently Ferrum officials signaled a willingness — if colleges and…